The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Identify customer needs
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Appropriate interpersonal skills are used to accurately identify customer needs. Completed |
Evidence:
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Customer enquiries are handled courteously and promptly in accordance with enterprise procedures and industry requirements. Completed |
Evidence:
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Available products are matched to customer needs and against environmental considerations. Completed |
Evidence:
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Knowledge and understanding of farm chemicals is actively and regularly researched and updated from authoritative sources. Completed |
Evidence:
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Provide product advice
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Advice that addresses customer needs is provided in a timely and professional manner. Completed |
Evidence:
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Environmental considerations, non-chemical alternatives and additional products are considered and discussed with customers. Completed |
Evidence:
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Customers concerns and questions are addressed sensitively in line with enterprise requirements. Completed |
Evidence:
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Quotations are prepared and supplied in accordance with enterprise requirements. Completed |
Evidence:
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Sell products
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Sales are completed in accordance with enterprise requirements and to customer's satisfaction. Completed |
Evidence:
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Opportunities for "add-on" and repeat sales are identified and responded to in line with enterprise procedures. Completed |
Evidence:
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Sales results are monitored against specified criteria. Completed |
Evidence:
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Sales techniques are reviewed to enhance future sales results. Completed |
Evidence:
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Handle and maintain products
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Products are handled and stored safely and efficiently in line with manufacturer, enterprise and OHS guidelines. Completed |
Evidence:
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Documentation is completed in line with enterprise requirements. Completed |
Evidence:
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Stock levels are monitored and re-ordering procedures followed in line with enterprise requirements. Completed |
Evidence:
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